This is for interactive users who have received Missing Key Errors

If you’ve received the "missing key missing key-pair-id query parameter or cookie value" message when trying to launch your SCORM Cloud training, don’t fret. Here are some things you can try to help troubleshoot the problem and hopefully allow you to launch your training successfully.

1. Check that you allow pop-up windows.

Internet Explorer (select version from drop down)


Safari (iPhone details attached below)


2. Enable third-party cookies.

Internet Explorer (select version from drop down)


Safari (iPhone/iPad details attached below. You'll also have to disable prevent cross-site tracking)


3. Clear out your cache and cookies

4. If your company does a lot of site “blacklisting” you may want to get moved to the approved sites list. You can also try using a different web browser, such as Firefox or Google Chrome. 

How To Install Chrome

How To Install Firefox


If you are still experiencing difficulties please submit a ticket with the link below:

Someone from our Support Team, including myself, will be in contact with you as soon as possible!